Return Policy
Returns
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return items in accordance with this policy.
Return Period
Items may be returned within 14 days of delivery. The item must be unused and in its original packaging.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition as when you received it
- In the original packaging
- Accompanied by proof of purchase
Return Process
To initiate a return, please contact us at contact@glozarinmyklix.world with your order details. We will provide you with return instructions and a return authorization.
Return Shipping
You are responsible for the cost of return shipping unless the item is defective or we made an error in your order.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.
Non-Returnable Items
Certain items are not eligible for return, including:
- Custom or personalized items
- Items that have been used or damaged
- Items returned without original packaging
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, please contact your bank or credit card company first. If the issue persists, contact us.
Contact Us
If you have questions about returns or refunds, please contact us at:
Email: contact@glozarinmyklix.world
Address: 21 Roxy Terrace, Glendowie, Auckland 1071, New Zealand